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I strive to offer my guests the highest level of guest satisfaction. If you are having challenges with your service, let me know within 7 days of your visit and I'm happy to correct the issue with no additional charge. 



Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges at full credit within 14 days from your initial purchase. 



Refunds are not offered on services or retail purchases. I am more than happy to adjust services at no cost and exchange retail for something that would better suit your needs if notified within the above time frames. 



In order to continue providing the best possible scheduling options to my guests, I require 48 hours notice should you need to cancel or reschedule your visit with me. Should you cancel your appointment with less than 48 hours notice, a 50% cancelled fee will be applied to the card on file. If you cancel within 24 hours a 100% last minute cancellation fee will be charged to the

card on file. 


I understand that sometimes we can not control traffic, getting kids out of the house on time or your coffee shop taking a bit longer on your order. When we schedule an appointment I make sure to book a 10 minute buffer because I know things happen. If you are running any later than 10 minutes we may need to adjust to a smaller service in order for me to run on time for my other appointments. A late fee will also be added to your appointment. 


*****Remember, the late fee is the amount you would have charged for the original service, for example: 

  1. The client was scheduled for a full balayage $300

  2. You were only able to do a partial balayage $250

  3. So the late fee is $50

Payment Methods
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