I strive to offer my guests the highest level of guest satisfaction. If you are having challenges with your service, let me know within 7 days of your visit and I'm happy to correct the issue with no additional charge.
RETAIL RETURN POLICY
Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges at full credit within 14 days from your initial purchase.
Refunds are not offered on services or retail purchases. I am more than happy to adjust services at no cost and exchange retail for something that would better suit your needs if notified within the above time frames.
CANCELLATION & NO SHOW POLICY
In order to continue providing the best possible scheduling options to my guests, I require 48 hours notice should you need to cancel or reschedule your visit with me. Should you cancel your appointment with less than 48 hours notice, a 50% cancelled fee will be applied to the card on file. If you cancel within 24 hours a 100% last minute cancellation fee will be charged to the
card on file.
I understand that sometimes we can not control traffic, getting kids out of the house on time or your coffee shop taking a bit longer on your order. When we schedule an appointment I make sure to book a 10 minute buffer because I know things happen. If you are running any later than 10 minutes we may need to adjust to a smaller service in order for me to run on time for my other appointments. A late fee will also be added to your appointment.
*****Remember, the late fee is the amount you would have charged for the original service, for example:
The client was scheduled for a full balayage $300
You were only able to do a partial balayage $250
So the late fee is $50